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Compliments and Complaints

Compliments

Coastline College's mission is to guide diverse populations of students toward the attainment of associate degrees and certificates leading to career advancement, personal empowerment, and transfer. By meeting students where they are, Coastline provides innovative instruction and services designed to achieve equitable outcomes. strives to be a national model of educational excellence, opportunity and student success. Consistent with that mission, student satisfaction is paramount. We are committed to ensuring that students have access to appropriate processes for expressing their compliments about staff, faculty, administrators, or employees. If you are satisfied with your experience at the College, we want to hear about it! Please share your praise by contacting the person or department/office and complete this Coastline Service Compliment Form. Within 2 business days of receipt, we will acknowledge your submission and share your praise with the appropriate personnel.

Complaints

With the exception of discrimination complaints, Coastline College students must first follow the Coastline College Student Grievance Procedures before submitting a complaint. Following the student's completion of the use of these grievance procedures, the student has the right to lodge a complaint with the California Community Colleges State Chancellor's Office. The student may also lodge a complaint with the College's accrediting commission, the Western Association of Schools and Colleges, through the State Chancellor's Office complaint websites below.

Unlawful Discrimination

If your complaint involves a claim of unlawful discrimination, please file your complaint using the complaint form available below. Please refer to the information and materials below for further information.

Accrediting Commission for Community and Junior Colleges

Student Complaint Information by State and Agency (wiche.edu)

Military, Veterans, and Dependents

Coastline encourages all students to contact our college first to attempt to resolve any complaints; however, military students, veterans, and their dependents can also seek assistance through the following sources:

  1. Military Students using TA benefits and Military Dependents using MyCAA may contact the Military OneSource Postsecondary Education Complaint System
  2. Montgomery or Post 9/11 GI Bill® recipients may contact the Department of Veterans Affairs
  3. Federal financial aid (e.g. Pell Grant) recipients may contact the Department of Education: ComplianceComplaints@ed.gov
  4. Private student loan recipients may contact the Consumer Financial Protection Bureau

"GI Bill®" is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at www.benefits.va.gov/gibill.

Out-of-State Students: State Authorization Compliance

Coastline College is engaged in a continuous process to certify that it is recognized as an accredited institution of higher learning by all 50 states and the District of Columbia. Distance students residing outside of California, who wish to file a complaint must first follow Coastline's internal process. Students may file a formal complaint with their home state authorizing agency after exhausting internal avenues.

Students that live in the following states and districts cannot take Coastline courses: Arkansas, Delaware, Minnesota, New Mexico, Oregon, Rhode Island, and Washington DC. New students that live in New York cannot take Coastline courses; continuing students can finish their program. Only Military students in Georgia and Kentucky may take Coastline courses.

Disclosure Statement

The Coast Community College District (Coastline Community College) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).

If you have concern with anything in this disclosure, please notify Coastline Community College at 11460 Warner Avenue, Fountain Valley, CA 92708. This disclosure was last revised on 11-18-2011. Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

CCC Student Grievance Procedures (Pre-2011 Rev.)

CCC Formal Grievance Petition

Contact

For questions about Compliments or Complaints, please contact the Dean of Students Office at dos@coastline.edu or (714) 241-6004.

For questions about Unlawful Discrimination, please contact Human Resources at jwarren54@cccd.edu or (714) 241-6146.

Contact Us

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Dean of Students Office

P: 714.241.6004

E: dos@coastline.edu

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