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Compliments and Complaints

Compliments

Coastline College's mission is to guide diverse populations of students toward the attainment of associate degrees and certificates leading to career advancement, personal empowerment, and transfer. By meeting students where they are, Coastline provides innovative instruction and services designed to achieve equitable outcomes. strives to be a national model of educational excellence, opportunity and student success. Consistent with that mission, student satisfaction is paramount. We are committed to ensuring that students have access to appropriate processes for expressing their compliments about staff, faculty, administrators, or employees. If you are satisfied with your experience at the College, we want to hear about it! Please share your praise by contacting the person or department/office and complete this Coastline Service Compliment Form. Within 2 business days of receipt, we will acknowledge your submission and share your praise with the appropriate personnel.

Complaints

With the exception of discrimination complaints, Coastline College students must first follow the Coastline College Student Grievance Procedures before submitting a complaint. Please start by completing the form below to communicate your complaint to the college:

Coastline/CCCD Service Complaint Form

Following the student's completion of the steps outlined in the grievance procedures, the student has the right to lodge a complaint with the California Community Colleges (CCC) State Chancellor's Office, detailed on the State Chancellor's Office complaint website:

CCC Chancellor's Office Student Complaint Procedures

The student may also lodge a complaint with the College's accrediting commission, the Western Association of Schools and Colleges:

Complaints Against Member Institutions

Unlawful Discrimination

If your complaint involves a claim of unlawful discrimination, please file your complaint using the complaint form available below. Please refer to the information and materials below for further information.

• Memo re: Amended Unlawful Discrimination Unlawful Discrimination dated 91420
• CCC Chancellor's Office Unlawful Discrimination Complaint Procedures
• Unlawful Discrimination Complaint Form

Accrediting Commission for Community and Junior Colleges

Student Complaint Information by State and Agency (wiche.edu)

Military, Veterans, and Dependents

Coastline encourages all students to contact our college first to attempt to resolve any complaints; however, military students, veterans, and their dependents can also seek assistance through the following sources:

1. Military Students using TA benefits and Military Dependents using MyCAA may contact the Military OneSource Postsecondary Education Complaint System
2. Montgomery or Post 9/11 GI Bill® recipients may contact the Department of Veterans Affairs
3. Federal financial aid (e.g. Pell Grant) recipients may contact the Department of Education: ComplianceComplaints@ed.gov
4. Private student loan recipients may contact the Consumer Financial Protection Bureau

"GI Bill®" is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at www.benefits.va.gov/gibill.

Out-of-State Students: State Authorization Compliance

Coastline College is engaged in a continuous process to certify that it is recognized as an accredited institution of higher learning by all 50 states and the District of Columbia. Distance students residing outside of California, who wish to file a complaint must first follow Coastline's internal process. Students may file a formal complaint with their home state authorizing agency after exhausting internal avenues.

Students that live in the following states and districts cannot take Coastline courses: Arkansas, Delaware, Minnesota, New Mexico, Oregon, Rhode Island, and Washington DC. New students that live in New York cannot take Coastline courses; continuing students can finish their program. Only Military students in Georgia and Kentucky may take Coastline courses.

• Complaint Info by State

  May 2018 update

  Please note: Whenever possible this report used language provided by the state agency through the SHEEO Survey. In some cases, email correspondence and web site reviews were also incorporated.

  Alabama

  Alabama Commission on Higher Education - Office of Institutional Effectiveness and Planning

  Complaints for out-of-state institutions are referred to the Alabama Department of Postsecondary Education (ADPE) for response. Please see the ADPE link below. For in-state institutions, contacts are posted to the ACHE website

  http://www.ache.state.al.us/

  Alabama Department of Postsecondary Education - Office of Private School Licensing Division

  https://www.accs.cc/index.cfm/school-licensure/complaints/

  Alaska

  Alaska Commission on Postsecondary Education

  http://acpe.alaska.gov/ABOUT_US/Consumer_Protection

  Arizona

  Arizona State Board for Private Postsecondary Education

  https://ppse.az.gov/complaint

  Arkansas

  Arkansas Department of Higher Education

  http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/

  Arkansas State Board of Private Career Education

  http://www.sbpce.arkansas.gov/complaint-process

  California

  Bureau for Private Postsecondary Education

  http://www.bppe.ca.gov/enforcement/complaint.shtml

  *note currently only for institutions regulated by BPPE.

  https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

  *note that the CA AG Office may take complaints, but does not meet federal requirements for the new July 1, 2018 regulations - if they take effect.

  Colorado

  Colorado Department of Higher Education

  http://highered.colorado.gov/Academics/Complaints/default.html

  Division of Private Occupational Schools

  http://highered.colorado.gov/DPOS/Students/complaint.html

  Connecticut

  The Office of Financial and Academic Affairs for Higher Education

  http://www.ctohe.org/StudentComplaints.shtml

  Delaware

  Delaware Department of Education

  The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 302-857-3388.

  District of Columbia

  Education Licensure Commission

  http://osse.dc.gov/service/public-complaints

  Florida

  Commission for Independent Education-Department of Education

  http://www.fldoe.org/policy/cie/file-a-complaint.stml

  Georgia

  Nonpublic Postsecondary Education Commission

  https://gnpec.georgia.gov/student-complaints

  Hawaii

  Hawaii Post-Secondary Education Authorization Program

  http://cca.hawaii.gov/hpeap/student-complaint-process/

  Idaho

  Idaho State Board of Education

  https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

  Illinois

  Illinois Board of Higher Education

  http://complaints.ibhe.org/

  Indiana

  Indiana Department of Workforce Development

  http://www.in.gov/dwd/2731.htm

  Indiana Commission on Proprietary Education

  http://www.in.gov/che/2744.htm

  Iowa

  Iowa College Student Aid Commission

  https://www.iowacollegeaid.gov/content/constituent-request-review

  Kansas

  Kansas Board of Regents

  http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

  Kentucky

  Kentucky Council on Postsecondary Education

  http://cpe.ky.gov/campuses/consumer_complaint.html

  Kentucky Commission on Proprietary Education

  http://www.kcpe.ky.gov/

  Louisiana

  Louisiana Board of Regents

  http://www.regents.la.gov/subhome/students

  http://www.regents.la.gov/page/proprietary-schools

  Maine

  Maine Department of Education, Office of Higher Education Services

  http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

  Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated. For more information, please contact Mr. Ángel Loredo, the Higher Education Specialist - Angel.Loredo@maine.gov.

  Maryland

  Coastline College is registered with the Maryland Higher Education Commission (MHEC). The institution is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:

  • Maryland Attorney General, Consumer Protection Division
  • 200 St. Paul Street, Baltimore, MD 21202
  • 410-528-8662 / 888-743-0823 (toll free)

  Complaints may also be filed with the MHEC:

  • 6 North Liberty Street, 10th Floor, Baltimore, MD 21201
  • Phone 410-767-3300
  • Email: collegiatecomplaint.mhec@maryland.gov
  • Website: MHEC Student Complaints

  Massachusetts

  Massachusetts Division of Professional Licensure Office of Private Occupational School Education

  http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/schools/students/information-for-students.html

  Massachusetts Department of Higher Education

  http://www.mass.edu/forstufam/complaints/complaints.asp

  Michigan

  Michigan Department of Licensing and Regulatory Affairs

  http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396---,00.html

  Minnesota

  Minnesota Office of Higher Education

  http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

  Mississippi

  Mississippi Commission on College Accreditation

  http://www.mississippi.edu/mcca/

  Commission on Proprietary School and College Registration

  http://www.sbcjc.cc.ms.us/program/psDefault.aspx

  Missouri

  Missouri Department of Higher Education

  https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

  Montana

  Montana University System, Montana Board of Regents

  http://www.mus.edu/MUS-statement-of-complaint-process.asp

  Nebraska

  Nebraska Department of Education, Private Postsecondary Career Schools

  http://www.education.ne.gov/PPCS/PPCS%20Forms.html

  Nebraska Coordinating Commission for Postsecondary Education

  https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

  Nevada

  Nevada Commission on Postsecondary Education

  New Website Coming Soon! Per Kelly Wuest in Nevada (kdwuest@nvdetr.org) the new site will be up soon: www.cpe.nv.gov

  Only SARA portal information available at this time.

  New Hampshire

  Department of Education, Division of Higher Education, Higher Education Commission

  http://www.education.nh.gov/highered/compliance-allegation.htm

  New Jersey

  New Jersey Department of Labor and Workforce Development, Center for Occupational Employment Information

  http://lwd.state.nj.us/labor/lwdhome/coei/teu.html

  Office of the Secretary of Higher Education

  http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

  New Mexico

  New Mexico Higher Education Department

  http://www.hed.state.nm.us/institutions/complaints.aspx

  New York

  Office of College and University Evaluation

  http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

  Bureau of Proprietary School Supervision, New York State Education Department

  http://www.acces.nysed.gov/bpss/student-rights

  North Carolina

  The University of North Carolina Board of Governors

  http://www.northcarolina.edu/?q=complaints

  The North Carolina Community College System (Office of Proprietary School Services)

  http://www.nccommunitycolleges.edu/proprietary-schools

  North Dakota

  North Dakota State Board for Career and Technical Education

  http://www.nd.gov/cte/private-post-inst/

  North Dakota University System

  http://www.ndus.edu/system/state-authorization/

  Ohio

  The Ohio Board of Regents

  https://www.ohiohighered.org/students/complaints

  Ohio State Board of Career Colleges and Schools

  http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

  Oklahoma

  Oklahoma State Regents for Higher Education

  http://www.okhighered.org/current-college-students/complaints.shtml

  Oklahoma Board of Career and Technology Education

  http://www.okcareertech.org/about/state-agency/policies/policies-and-disclaimers/comments-or-complaints-policy

  The Oklahoma Board of Private Schools

  A Form is available by request to the OBPVS Staff, but is not required. Unless a safety or other issue requiring an in-person investigation is alleged, a "Student," complaint will be accepted and sent to the institution for a response that may then be forwarded to the complainant for further input. Nora Ann House, Director, 3700 N. Classen Blvd., Ste. 250, Oklahoma City, OK 73118, phone 405/528-3370, FAX 405/528-3366, nhouse@obpvs.ok.gov

  Oregon

  Office of Degree Authorization

  http://www.oregonstudentaid.gov/oda.aspx

  Department of Education Private and Career Schools Office

  http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary.aspx

  Pennsylvania

  Department of Education

  http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1

  Puerto Rico

  Puerto Rico Council on Education

  NONE LISTED - in English

  http://www.ce.pr.gov/

  Difficulty with google translate as well.

  Rhode Island

  Rhode Island Board of Governors for Higher Education

  http://www.ribghe.org/students.htm

  South Carolina

  South Carolina Commission on Higher Education

  http://www.che.sc.gov/Students,FamiliesMilitary/LearningAboutCollege/ConsumerInformation.aspx

  South Dakota

  Secretary of State (South Dakota Attorney General)

  http://consumer.sd.gov/complaintform.aspx

  Tennessee

  Tennessee Higher Education Commission

  https://www.tn.gov/thec/for-students-and-families/transcript-requests-and-institution-complaints.html

  Texas

  Texas Workforce Commission

  http://www.twc.state.tx.us/svcs/propschools/problem-school.html

  Texas Higher Education Coordinating Board

  http://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4-C5A3-4BC6-9A0DF17F467F4AE9

  Utah

  Utah Division of Consumer Protection

  http://consumerprotection.utah.gov/complaints/index.html

  Vermont

  Vermont State Board of Education

  http://education.vermont.gov/documents/postsecondary-program-complaint-resolution

  Virginia

  Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia

  http://schev.edu/index/students-and-parents/resources/student-complaints

  Washington

  Washington Student Achievement Council

  http://www.wsac.wa.gov/student-complaints

  Washington Workforce Training and Educ. Coord. Board

  http://www.wtb.wa.gov/PCS_Complaints.asp

  West Virginia

  WV Higher Educ. Policy Commission

  http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf

  WV Council for Community & Technical College Education

  http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf

  Wisconsin

  Wisconsin Educational Approval Board

  https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx

  Wyoming

  Wyoming Department of Education

  http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

  *Based upon the SHEEO (State Higher Education Executive Officers) "Compendium of (State Authorization) Laws and Regulatory Practices," this summary was created with support from WCET's (WICHE Cooperative for Educational Technologies) State Authorization Network. SHEEO and WCET collaborated in directing the work of NCHEMS (National Center for Higher Education Management Systems) in gathering, updating, and compiling the information.

Disclosure Statement

The Coast Community College District (Coastline Community College) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).

If you have concern with anything in this disclosure, please notify Coastline Community College at 11460 Warner Avenue, Fountain Valley, CA 92708. This disclosure was last revised on 11-18-2011. Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

CCC Student Grievance Procedures (Pre-2011 Rev.)

CCC Formal Grievance Petition

Contact

For questions about Compliments or Complaints, please contact the Dean of Students Office at dos@coastline.edu or (714) 241-6004.

For questions about Unlawful Discrimination, please contact Human Resources at jwarren54@cccd.edu or (714) 241-6146.